Service is available 9 hours per day between 8:00am and 5:00pm local time, Monday through Friday excluding HP holidays. An HP authorized representative will arrive at the Customer’s site during the coverage window to begin hardware maintenance service the next coverage day after the call has been received and acknowledged by HP. Calls received outside the coverage window will be acknowledged the next coverage day and serviced within the following coverage day.
This cover should be taken out at the same time as you purchase a new printer and represents an extended warranty i.e. 2 years manufacturers warranty plus 3 years extended warranty. This warranty cannot be purchased if you have an older machine where the warranty is due to expire (you would need to purchase a post-warranty in this case).
1 Year Printer Hardware HP Manufacturer Warranty
The HP 1 year Hardware Maintenance Onsite Support cover included with your Designjet purchase provides the following:
- Standard Material Handling
- Global coverage
- NextAvail TechResource Remote
- Standard Office Hours, Standard Office Days
- NextAvail TechResource Onsite
- No Usage Limitation
- Next Cov Day Onsite Response
- Standard Parts Logistics
- Onsite Support
- Parts and Material provided
- Hardware Problem Diagnosis
The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as set forth in the Limited Warranty applicable to the HP Option and are included in the HP Option product packaging.
If your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed, whichever period is the longer unless stated otherwise in the "Limited warranty period" section.
In all cases, the warranty period of the HP Option will not exceed three (3) years from the date you purchased the HP Option. The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller. Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start date. See your HP Option Limited Warranty for more details. Non-HP options are provided “AS IS”. However, non-HP manufacturers and suppliers may provide warranties directly to you.