Service & Repairs

Service and Repairs

Problem with your plotter?

 

Here’s the thing; our engineering rates aren’t always the cheapest at first glance (neither are they the most expensive) – but …we are the specialists – and most customers end up saving money when they use us.

Resellers often come to us for their most problematic HP Designjet printer repairs, so you can be absolutely assured we’ll do a great job for you, in the fastest possible time. Our customers find that we are professional, knowledgeable and cost-effective – and stick with us once they find us.  Our parts prices are extremely competitive and we offer a great all-round customer service. Our Designjet and Laserjet engineers are HP Trained and Qualified and we also undertake warranty work on behalf of HP.

 

Requesting a service/repair estimate

  1. Complete our Service/Repair Enquiry form – you will receive a printer repair estimate within the hour
  2. Reply to the emailed estimate, supplying any info requested, in order to book your engineering slot
  3. You’ll receive an email confirmation with an ETA.  Payment will then be arranged with you.

Simply call 0845 0770 787 or email engineering@hpplotter.co.uk with any questions.

 

About our engineers

Our engineers are all HP Designjet trained and will attend your site with spare parts; our key aim is to get you up and running quickly, with less down-time. We’ll also offer you free impartial advice if we don’t think a printer repair is viable for you.  When you ask for a Designjet repair (or Laserjet repair) estimate we’ll quickly tell you the costs ‘up front’, covering callout fee, hourly rate, estimated time on site and probable parts required – so there are no nasty hidden surprises.  Not only can we provide professional service and repairs, we can de-install/re-install your large format printer for office moves, unpack and install new Designjets, offer basic user training to your team and teach them how best to use the plotter and carry out basic maintenance to ensure trouble-free operation and reduced breakdowns. You can expect your Designjet to be fully serviced/cleaned/inspected and recalibrated with every repair visit.

 

Tips to get the best engineering result!

You’ll need sufficient ink, printheads and paper for the engineer to carry out test prints – or we can supply them (at good prices!). The engineer needs enough space in which to work, and adequate light and power.  Gush and tell us the whole problem at the outset – don’t withhold anything. Do try to be as accurate as you can when describing your printer issue – if you say it ‘just needs a service’ but you know it’s been juddering and powering off intermittently’ or has a 11:11 error code, then we are unable to gear up for parts required and may have to revisit.  On the day of the engineers visit, be sure you are available and notify us immediately should you need to cancel or reschedule the visit. Do be on-site while the engineer is working and don’t be afraid to ask questions or request more test prints – he will be happy to oblige. A nice cuppa is always appreciated!

There you have it in a nutshell, painless wasn’t it?