Support Contracts

Support Contracts

Sometimes things like to ‘play dead’.  Large Format Printers are no exception (and they typically wait until a looming deadline!).  In order to cover just such events, you can purchase either one of our own Support Contracts or an HP Care Pack.

 

How does it work?
You purchase cover in advance for anywhere between 1-3 years and your Large Format Printer can throw as many ‘wobblys’ as it likes within that timeframe – and you pay nothing further to get it fixed.  It’s a cost effective way for you to receive a rapid, timed engineering response – and a way to avoid large unplanned repair bills.  Simple.  No fuss. Your printer just needs to be in good working order at the outset before you take out cover (if it isn’t, don’t worry – just let us know what’s wrong and we’ll get it sorted for you at a cheaper rate beforehand).

 

Two ways to take out cover
1.  Order online – go to Shop
2.  Complete our Support Contract Enquiry Form if you have a current problem/issue which needs to be resolved or wish to have a longer contract period or faster response time 

 

Wish to log a callout under an existing contract?
Please complete our Log a Support Call Form or simply call us on 0845 0770 787

Quick Checklist

HP Plotter
Support Contracts

HP
Care Packs

Fast next business day response

Yes

Yes

Immediate telephone advice

Yes

No

No rolling contract or tie-in’s

Yes

Yes

Includes all maintenance kit parts

Yes

Yes

UK-based call centre

Yes

No

Ability to relocate printer around UK and stillbe covered – at no extra charge*

Yes

Yes

Fast call logging

2-5 mins

15-30 mins

Discounted ink, paper and printheads

Yes

if purchased through HP Plotter

Credit for all unused months left remainingif you upgrade your printer with us (credit

offset against cover on your new machine)

Yes

No

* Noting that some areas may have reduced levels of cover (e.g. remote areas of Wales) or not be covered (e.g. Outer Hebrides)